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Privacy Policy

Summary

We collect some personal and health information so we can support you to move well, feel well, and stay connected. 

Here’s what that means in simple terms: 

  • We collect information like your contact details, health history, and exercise results so we can keep you safe and personalise your program 
  • We use secure systems and apps to track your progress and support your experience 
  • We only share your information when needed- for example with our team, your GP (with your consent), or funding bodies like Medicare or DVA 
  • Some of the apps we use store data securely, sometimes overseas, with strong privacy protections 
  • We never sell your information 
  • You can access or update your information at any time 
  • You can opt out of marketing messages whenever you like 

If you ever have questions just ask. We’re here to help. 

1. Who we are

The Trustee for Monday Club Aus Unit Trust known as Monday Club (ACN: 685303922) is a wellness and community club designed to help people live well, age well, and stay well together. We combine strength training, health support, social connection, and digital tools to support independence and wellbeing. 

This Privacy Policy explains how we collect, use, store, and share your personal information. 

We are committed to protecting your privacy in line with the Australian Privacy Principles (APPs) and, where applicable, GDPR-style data protection standards. 

2. What information we collect

We collect information to safely and effectively support your health, wellbeing, and experience at Monday Club. 

Personal Information 

  • Name, date of birth, contact details 
  • Emergency contact details 
  • Membership and attendance information 
  • Payment and billing information 

Health & Sensitive Information 

We do collect sensitive health information where required to provide our services. This may include: 

  • Medical history and conditions 
  • Medications (if relevant to exercise safety) 
  • Assessment results (e.g. strength, balance, VO₂ max, mobility) 
  • Clinical notes (e.g. Exercise Physiology records) 
  • Body composition and wellness scores 

Fitness & Activity Data 

  • Exercise program data 
  • Machine-based performance data (e.g. AO80 circuit) 
  • Progress tracking and outcomes 

Digital & Platform Data 

  • App usage (e.g. MyWellness, Circle community, MyFitnessPal) 
  • Website usage (cookies, analytics) 

Safety & Monitoring Information (if applicable) 

  • Home visit safety information 
  • Check-in/check-out logs 
  • Digital monitoring data (e.g. falls alerts, wellbeing alerts)

4. How we collect your information

We collect information in a number of ways: 

  • Directly from you (forms, conversations, assessments) 
  • Through our website and apps 
  • Through in-club systems and equipment 
  • From third parties (e.g. GP referrals, Medicare/DVA, family members where appropriate) 
  • Through digital platforms we use to deliver our services 

Where possible, we collect information directly from you and with your consent.

5. Why we collect your information

We collect and use your information to: 

  • Deliver safe and personalised exercise programs 
  • Monitor your health, progress, and wellbeing 
  • Provide social connection and community services 
  • Communicate with you about your membership and services 
  • Meet legal and clinical obligations (e.g. Medicare, DVA) 
  • Improve our programs and member experience 

We will only use your information for purposes you would reasonably expect, or where we have your consent.

6. Consent

By joining Monday Club and using our services, you consent to us collecting and using your information as outlined in this policy. 

For sensitive information (such as health data), we rely on: 

  • Your informed consent, and 
  • The need to provide safe and appropriate health and exercise services 

You can withdraw your consent at any time, however this may affect our ability to safely provide services.

7. Who we share your information with

We only share your information where necessary and appropriate. 

Internal team 

  • Exercise Physiologists 
  • Trainers and staff involved in your care 

Health and support providers 

  • Your GP or specialist (with consent) 
  • Allied health providers 
  • Shared Organisations and their Care coordinators (with consent) 
  • Family/ Care Giver (with consent) 
  • Other Organisations with shared data requirements (with consent) 

Government and funding bodies 

  • Medicare 
  • Department of Veterans’ Affairs (DVA) 
  • Workers Compensation (if applicable) 

Technology providers 

We use secure third-party systems to deliver our services, including: 

  • Clinical record systems (e.g. Splose) 
  • Fitness platforms (e.g. Technogym MyWellness) 
  • Nutrition tracking platforms (e.g. MyFitnessPal) 
  • Community platforms (e.g. Circle) 
  • Client relationship management systems (e.g. HubSpot) 
  • Monitoring systems (e.g. Talius, INS – where applicable) 

These providers may store data in Australia or overseas and are required to meet strict privacy and security standards. 

Emergency situations 

If there is a serious risk to your health or safety, we may share relevant information with: 

  • Emergency services 
  • Your nominated emergency contact

8. Overseas data and GDPR-style protections

Some of the systems we use may store data outside Australia (e.g. cloud-based platforms). 

Where this occurs, we take reasonable steps to ensure: 

  • Your data is handled securely 
  • Providers meet GDPR-level or equivalent protections 
  • Data is only used for the intended purpose 

Where applicable, we uphold principles consistent with GDPR, including: 

  • Data minimisation 
  • Purpose limitation 
  • Secure storage 
  • Transparency

9. Direct marketing

We may send you updates about programs, events, or services. 

  • You will only receive marketing if it is relevant to your experience with us 
  • You can opt out at any time using the unsubscribe option or by contacting us 

We do not use sensitive health information for marketing. 

10. Data security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. 

This includes: 

  • Secure digital systems 
  • Access controls for staff 
  • Confidential handling of records 
  • Use of trusted technology providers

11. Data retention

We keep your information only as long as necessary. 

  • Clinical and health records are typically retained for at least 7 years in line with Australian requirements 
  • Financial records are retained in line with legal obligations 
  • When no longer required, data is securely destroyed or de-identified 

 12. De-identified data

We may use de-identified (anonymous) data to: 

  • Improve our programs 
  • Understand member outcomes 
  • Report on health and wellbeing trends 
  • This data cannot be used to identify you. 

 13. Access and correction

You have the right to: 

  • Access the personal information we hold about you 
  • Request corrections if it is inaccurate 

To do this, please contact us using the details below.

14. Complaints

If you have concerns about your privacy, please contact us. 

We will: 

  • Take your concern seriously 
  • Investigate and respond promptly 

If you are not satisfied, you may contact the 
Office of the Australian Information Commissioner (OAIC). 

 15. Contact us

If you have questions, requests, or concerns about your privacy, please contact: 

Monday Club 
[email protected] 
02 9300 0201 
369A Darling Street, Balmain East NSW 2041 

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